Type of dispute                                                                                            Resolution criteria

 1) High season Weekday
  ① Release of contract due to consumer's responsible cause
    -Cancellation 10 days before the scheduled date of use                - Contract refund     
    or cancellation on the contract day     
  - Cancellation until 7 days before the due date                            - 10% of total rate Refund after deduction
  - Cancellation until 5 days before the due date                            - 30% of total rate Refund after deduction
  - Cancellation until 3 days before the due date                            - 50% of total rate Refund after deduction
  - Cancellation on the day before the scheduled
    use date or on the expected use day                                        - 80% of total rate Refund after deduction

  ② Release of contract due to carrier's reasons
    - Cancel until 10 days before the due date                        - Contract refund
    - Cancellation until 7 days before the due date                  - Refund of the contract and 10% of the total charge
    - Cancellation until 5 days before the due date                  - Refund of the contract and 30% of the total charge
    - Cancellation until 3 days before the due date                  - Refund of the contract and 50% of the total charge
    - Cancellation on the day before the scheduled 
      use date or on the expected use day                              - Compensation for damages
 
                                                                     
                                                                                Remarks                    * Cancellation on the day of use
                                                                                                                    if the consumer does not notify
                                                                                                                    by the scheduled time of use.

                                                                                              * In the high season, when the
                                                                                                operator applies the period indicated
                                                                                                in the contract but there is no content
                                                                                                in the contract, the following period is applied
                                                                                                                 
                                                                                                Summer season : 7. 21 ~ 8. 18
 

                                                                                          * Weekend : Friday, Saturday lodgment
                                                                                                            Holiday before lodgment             

 2) High season weekend
  ① Release of contract due to consumer's responsible cause
    - Cancellation by 10 days before the scheduled                        - Contract refund
      date of use or cancellation on the contract day                         
    - Cancellation until 7 days before the due date                          - 20% of total rate Refund after deduction
    - Cancellation until 5 days before due date                              - 40% of total rate Refund after deduction
    - Cancellation until 3 days before the due date                          - 60% of total rate Refund after deduction
    - Cancellation on the day before the scheduled use date            -  90% of total rate Refund after deduction
      or on the expected use day                               

  ② Release of contract due to carrier's responsible cause
    - Cancellation until 10 days before the due date                        - Contract refund
    - Cancellation until 7 days before the due date                          - Repayment of the contract and 20%
                                                                                                  of the total charge
    - Cancellation until 5 days before due date                              - Repayment of the contract and 40%
                                                                                                  of the total charge
    - Cancellation until 3 days before due date                                - Repayment of the contract and 60%
                                                                                                  of the total charge
    - Cancellation on the day before the scheduled use date            - Compensation for damages
      or on the expected use day                             
 

 3) Low season weekday
  ① Release of contract due to consumer's cause
    - Cancellation until 2 days before the scheduled use date            - Contract refund
    - Cancellation until 1 days before the scheduled use date            - 10% of total rate Refund after deduction
    - Cancellation on the scheduled day of use or no attendance      - 20% of total rate Refund after deduction

  ② Release of contract due to carrier's reasons
    - Cancellation until 2 days before the scheduled use date        -  Contract refund
    - Cancellation until 1 day before the scheduled use date          - 10% rebate of contract deposit and total charge
    - Cancellation day                                                                - 20% rebate of contract deposit and total charge

 4) Low season weekend
  ① Release of contract due to consumer's responsible cause
    - Cancellation until 2 days before the scheduled use date          - Contract refund   
    - Cancellation until 1 day before the scheduled use date          - 20% of total rate Refund after deduction
    - Cancellation on the scheduled day of use or no attendance    - 30% of total rate Refund after deduction

  ② Release of contract due to carrier's responsible cause
    - Cancellation until 2 days before the scheduled use date          - Contract refund
    - Cancellation until 1 day before the scheduled use date            - Repayment of the contract and 20%
                                                                                                of the total charge
    - Cancellation day                                                                  - Repayment of the contract and 30%
                                                                                                of the total charge

 5) Climate change and natural disaster move consumer's accommodation area
    or Cancellation of the contract on the day of stay due to the inability to use the accommodation
  - When the use of transportation means (aircraft, etc.) is not possible        - Contract refund
  - In case you can not use                                                                      - Contract refund
 


                                                                        Remarks              * weather change or By natural disaster
                                                                                                    the accommodation is not available           
                                                                                                    Meteorological Agency is strong winds,
                                                                                                    Storm,downpour, Heavy snow,
                                                                                                    Storm tsunami,Tsunami
                                                                                                    Only when typhoon warning
                                                                                                    or warning is issued